Quick answers about what Esek is, how it works, what it costs, and how partners work with us. Can't find what you need? Message us on WhatsApp from any page on esek.io, or email info@esek.io.
About Esek
What is Esek?
Esek is the AI co-pilot for businesses that live in WhatsApp. It turns your existing WhatsApp Business number into a full operations stack: lead intake, booking, payments, catalog, shipping, reviews, and a shared team inbox, all without making customers leave the chat.
Who is Esek for?
Two main groups:
- Service businesses that sell time: event venues, clinics and aesthetics, contractors, real estate, consultants, photographers, studios.
- Product businesses that sell physical goods: ceramicists, jewelers, illustrators, vintage resellers, home bakers, small online makers.
If you're both (e.g. a photographer who also sells prints), one Esek workspace handles both flows on the same number.
Do I need a website?
No. Esek replaces the parts of a website most small businesses actually need: catalog, checkout, booking, and customer comms. If you already have a site, Esek can sit alongside it.
What languages does Esek support?
The product UI ships in English, Hebrew, Arabic, Spanish, and Portuguese, with full right-to-left layout for Hebrew and Arabic. Customer-facing messaging is whatever language you write in.
Getting started
How long does setup take?
Most workspaces are live within minutes. Meta verification runs in the background and can take up to two weeks, but it does not hold up your activity: you can answer customers from day one. Onboarding is concierge-style: we handle Meta verification, import your catalog, configure your AI assistant, and walk your team through the inbox.
Do I have to change my WhatsApp number?
No. Esek runs on your existing WhatsApp Business number through the official WhatsApp Business Platform, so there is no porting and no second number for customers to learn.
Is concierge setup included?
Yes, on every plan, at no extra fee. We connect your number, submit your message templates and set up your first playbook, with a call if you want one. Booking that call needs a payment method on file, and nothing is charged for adding one.
Is there a free trial?
Yes. Your first workspace comes with a 60-day free trial of Solo. Joining an existing workspace by invite does not start a new trial.
Plans and billing
Which plan fits me?
- Solo - one person answering and booking; staff logins: {soloSeats}; customer conversations per billing cycle: {soloConversations}.
- Studio - busy clinics, agencies, or shops running ad campaigns; staff logins: {studioSeats}; customer conversations per billing cycle: {studioConversations}; voice Copilot included.
- Business - high-volume teams; staff logins: {businessSeats}; customer conversations per billing cycle: {businessConversations}; priority support and integrations.
Is there a free tier?
No. Solo is the cheapest paid plan. Your first workspace comes with a 60-day free trial of it.
Monthly or annual?
Both. Annual is billed upfront at 10 months of the monthly price.
What counts as a customer conversation?
A customer conversation is a fixed 24-hour window in which the Customer Chat Agent can reply to one customer. Messages within the same window do not start another conversation. Per billing cycle, Solo includes {soloConversations}, Studio includes {studioConversations}, and Business includes {businessConversations}.
What is business balance?
Business balance is a separate money-valued balance used by image generation, ads, and marketing. Staff Copilot chat is included, and voice uses the plan's shared weekly allowance. The balance does not pay for Customer Chat Agent conversations. Conversation packs and business-balance top-ups are separate purchases, so buying one never changes the other.
How do I cancel?
From your account, or by emailing us. Cancellation takes effect at the end of the period you've already paid for.
What's the refund policy?
- 14-day money-back guarantee on your first paid subscription, no questions asked.
- 48-hour grace period on automatic renewals if a charge surprised you.
- No prorated refunds for unused time inside a billing period you've already paid for.
Full policy: Refund Policy.
WhatsApp, Meta, and compliance
Is this an official WhatsApp product?
Esek is built on the official WhatsApp Business Platform (the Meta API). Your account, conversations, and templates sit inside Meta's infrastructure.
Will I get flagged or banned?
Not if you follow Meta's rules: get proper opt-in, honor opt-outs, don't spam, respect template categories. Esek's AI is built around these rules so the defaults keep you compliant.
Meta is changing its pricing on October 1, 2026. What does that mean for me?
Two things Meta used to give away become billable. Every non-template reply you send inside the 24-hour customer service window (what Meta calls a service message) starts costing money, and so do utility templates sent in response to a customer inside that window. Separately, replies produced by Meta's own Business Agent have been billed per token since August 1, 2026.
We built a free calculator that shows what your bill looks like today and what it looks like on October 2, using Meta's official Israel rate card: the October 1 pricing calculator. No signup.
One deadline worth acting on now: if there is no payment method on file for your WhatsApp Business Account by September 30, 2026, Meta stops delivering your service messages on October 1. That is an outage, not a price rise. You would not be able to reply to your own customers.
Does Esek's AI count as Meta's Business Agent?
No. Meta treats any non-template message not powered by its own Business Agent as an ordinary service message. Esek's AI is a third-party solution, so its replies are billed at Israel's standard service rate rather than Meta's per-token Business Agent rate, which is a global flat rate and works out considerably higher in a low-cost market like Israel. The calculator shows the difference side by side.
Do you store my customers' messages?
We store conversation history so your team and AI can do their jobs (continuity, search, reporting). We never log message bodies, phone numbers, or names in operational logs, and we don't sell or share customer data. See Privacy and Data Deletion.
Where is data hosted?
On Google Cloud, EU region. Encryption in transit and at rest.
Features
What can the AI actually do?
- Qualify inbound leads: collect budget, scope, photos, and timing before a human picks up.
- Answer routine questions from your catalog and FAQs.
- Suggest replies the human can edit and send (copilot mode), or run on its own (active mode). You choose per workspace.
- (Studio/Business) Handle voice calls with the AI voice assistant.
Can I take payments inside WhatsApp?
Yes. Deposits for bookings and full checkout for product orders both work in-chat. You connect a payment provider, and we help you pick one that suits your market.
Booking and calendar?
The AI offers slots, takes deposits, and writes the booking to your Google Calendar. Reschedules and cancellations happen in chat.
Shipping?
Pull a label, print, drop off. Tracking is auto-sent to the customer when the carrier scans the package.
Reviews?
At 48 hours after fulfillment, the AI nudges happy customers to Google, Instagram, Tripadvisor, or your custom form.
Team inbox?
Shared inbox with assignment, internal notes, and read receipts. The AI keeps drafting; humans decide what to send.
Integrations?
Catalog imports from CSV, including Shopify and WooCommerce exports. The Business plan adds CRM, automation, and accounting integrations.
Partners
Do you have a partner program?
Yes. We work with agencies, consultants, and integrators who bring WhatsApp-first businesses onto Esek and help them get the most out of it. Reach out at partners@esek.io.
How does it pay?
Recurring revenue share, not a one-time bounty. As long as a merchant you brought in stays a paying customer (and you stay an active partner), you earn a share of their subscription. Paid monthly, on revenue that's cleared the 14-day refund window.
We chose recurring over one-time on purpose: partners do real onboarding work, and we'd rather pay you to keep merchants successful than just to sign them up.
What's expected of a partner?
- Bring in merchants who are a genuine fit (WhatsApp-first service or product businesses).
- Help them through onboarding: Meta verification, AI configuration, first-week wins. We back you up.
- Stay reachable for the merchants you brought in. If you go dormant, rev-share pauses; the merchant stays on Esek.
Who owns the merchant relationship?
The merchant signs Esek's Terms of Service directly and is billed by Esek. Commercially, you're their trusted advisor and first call; operationally, our support team is always available.
Can I rebrand Esek as my own product (white-label)?
Not today. We'd rather get the referral program right first. If you have a specific case, email partners@esek.io and we'll talk.
How is a referral attributed to me?
Through a tracked link or an explicit intro at signup. Attribution holds for a window (typically 30 to 60 days from first contact) to cover the trial and signup cycle. Specifics are in the partner agreement.
What about technical integrations?
Partners building deeper integrations get API access, webhook delivery, and a direct line to our engineering team.
Still have questions?
- General: info@esek.io
- Billing & refunds: legal@esek.io
- Partners: partners@esek.io
- Or message us on WhatsApp from any page on esek.io.