Account deletion is handled directly inside the esek.io app by the account owner. There is no separate web form. Everything you need is in your account settings.
- Open the esek.io app and sign in.
- Tap the workspace name at the top of the screen, then open Settings.
- Go to Your account and scroll to the bottom.
- Tap Delete my account… and follow the on-screen confirmation.
Your account is removed from the live service when deletion completes. Workspaces for which you are the sole owner are also deleted. A recovery backup is retained for 30 days, then permanently deleted. Workspaces with another owner remain.
What gets deleted
- Your staff profile (name, email, phone, OAuth tokens)
- Your workspace memberships (you lose access to all workspaces)
- Push notification device registrations
- Personal preferences and notification settings
Customer-facing WhatsApp, Instagram, and Facebook Messenger threads, records of calls answered by the AI phone assistant (caller number, transcript, and summary), and other workspace operational data are records of the business rather than of your staff account. If you are the sole owner, deleting your account also deletes that workspace and its business records. Records in workspaces with another owner remain until the workspace is deleted.
Instagram and Facebook Messenger data
You can request deletion of data from a connected Instagram account or Facebook Page without deleting your esek staff account. Email privacy@esek.io with the subject Social Data Deletion Request, the account or Page name, the business concerned, and whether you are requesting deletion as the business owner or as a customer who sent messages. Do not send passwords or access tokens.
We verify your identity and the scope of the request, remove data that can be attributed to the requested connection or customer, and review any records shared with other channels or required business records. We will respond within 30 days and explain the outcome or any further verification needed. A pending request is not confirmation that deletion is complete. Disconnecting the channel stops new messaging but does not erase the existing history by itself. Removing a disconnected channel from the connection list does not erase that history either.
We also accept verified data-deletion requests sent by Meta. These requests receive a confirmation code and status-page link. Shared records, exports, recovery backups, or AI history may require review before the status can confirm completion.
Can't access the app?
If you no longer have access to the app, email privacy@esek.io with the subject Data Deletion Request and the email address associated with your account. We will verify your identity and process your request within 30 days.