1. Acceptance
By accessing or using esek.io ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.
2. Description of Service
esek.io provides a web-based platform that allows businesses to manage customer conversations via the WhatsApp Business API, including AI-assisted replies, appointment booking, and media exchange.
3. Eligibility
You must be at least 18 years old and legally authorised to act on behalf of any business entity you register. By using the Service you represent that these conditions are met.
4. Accounts
- You are responsible for maintaining the confidentiality of your login credentials.
- You must notify us immediately of any unauthorised access to your account.
- We reserve the right to suspend accounts that violate these terms.
5. Acceptable Use
You agree not to use the Service to:
- Send spam, unsolicited messages, or bulk marketing without recipient consent.
- Transmit unlawful, harmful, or deceptive content.
- Violate Meta's WhatsApp Business Policy.
- Reverse-engineer, decompile, or attempt to extract source code.
6. WhatsApp Business API Compliance
You are solely responsible for complying with Meta's WhatsApp Business API terms and policies when using the Service to communicate with end users.
7. Intellectual Property
The Service and its original content (excluding user-generated data) remain the exclusive property of esek.io. You retain ownership of any content you upload or transmit through the Service.
8. Disclaimer of Warranties
The Service is provided "as is" without warranties of any kind, express or implied. We do not warrant uninterrupted, error-free operation.
9. Limitation of Liability
To the fullest extent permitted by law, esek.io shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service.
10. Changes to Terms
We may update these terms at any time. Continued use of the Service after changes constitutes your acceptance of the new terms.
11. Contact
Questions? Contact us at legal@esek.io.