This Refund Policy supplements our Terms of Service. Capitalised terms used here have the same meaning as in the Terms unless we say otherwise.
1. Fourteen-day “no questions asked” guarantee (new subscriptions)
If you are a new subscriber and this is your first paid purchase of an Esek subscription, you may request a full refund of that initial payment within 14 calendar days from the date we confirm your purchase (or from first successful charge, if different).
- The guarantee applies to the initial subscription fee for your first paid plan, not to separate charges (for example WhatsApp or Meta messaging fees billed by third parties).
- After we approve your request, we will refund the eligible amount to the original payment method where reasonably possible.
- This guarantee does not apply to renewals, upgrades after the first purchase, or accounts that have already received a refund under this section.
2. Cancellations and billing periods (no prorated refunds)
You may cancel your subscription at any time from your account or by contacting us. Cancellation takes effect at the end of your current prepaid billing period (for example the end of the month or year you have already paid for). You will generally retain access until that date.
We do not offer prorated refunds for unused time within a billing period you have already paid for. If you cancel mid-cycle, you are not entitled to money back for the remainder of that period unless a different rule in this policy (such as section 1 or section 3) applies.
3. Forty-eight-hour grace period on automatic renewals
Subscriptions may renew automatically at the end of each billing period. If a renewal charge was processed and you did not intend to continue, contact us within 48 hours of that charge appearing on your payment method.
Where this grace period applies, we will treat a timely request as a cancellation of the new period that just started and refund that renewal charge in full, unless we have a good-faith reason to believe the charge was valid and intended (for example clear continued use of paid features after renewal).
This grace period is offered as a courtesy for genuine mistakes. It does not change section 2 for periods you have already used beyond those 48 hours, and it does not apply to charges that are not subscription renewals (for example one-off or usage-based fees).
4. WhatsApp, Meta, and anti-abuse (no refund for policy breaches)
Esek connects to the WhatsApp Business Platform (Meta). You must comply with Meta’s policies, including the WhatsApp Business Policy and applicable commerce and messaging rules.
You are responsible for how your business uses messaging: for example obtaining proper consent, honouring opt-outs, avoiding spam or illegal content, and respecting template and conversation rules. Violations can lead to limits, suspension, or termination of your WhatsApp access or your Esek account by Meta, by us, or both.
No refund is owed for fees already paid if we suspend or terminate your access, or refuse service, because of:
- breach of our Terms of Service or this policy;
- abuse of the platform, other users, or third-party APIs;
- spam, unsolicited bulk messaging, or other conduct that violates Meta’s policies or applicable law; or
- chargebacks or payment disputes raised without first attempting in good faith to resolve the issue with us.
Nothing in sections 1 or 3 limits our right to enforce these rules or to cooperate with Meta or authorities where required.
5. How to request a refund
Email legal@esek.io from your account email with the subject line Refund request, your workspace or account identifier, and the date of the charge. We aim to respond within a few business days.
6. Other
If applicable law in your jurisdiction gives you mandatory refund or cooling-off rights that cannot be limited by contract, those rights remain in addition to this policy.
We may update this Refund Policy from time to time. The “Last updated” date at the top will change when we do.