Zoom integration support
We reply within one business day, Monday to Friday, excluding U.S. federal holidays.
Include your Esek business name, the appointment date and time, and the error shown. Do not send passwords, authorization tokens, meeting passcodes, host start links or patient information.
Cannot connect
Sign in to the Zoom account that will host the appointments. If your Zoom organization requires app approval, ask its administrator to approve Esek. Return to Your account → Zoom in Esek and try connecting again. During a private development pilot, only permitted test accounts can authorize the app.
Meeting is not ready
Check that the service uses Zoom, its assigned host is connected, and the appointment is confirmed with any required payment completed. Reconnect if the host's authorization has expired or been removed. If Esek still reports a synchronization error, contact support with the error shown.
Customer cannot join
Use the latest Esek appointment link. Early entry is blocked until the displayed opening time; cancelled or unpaid appointments cannot be joined. The host starts the meeting from Zoom and admits the customer. Zoom's plan limits and account policies continue to apply.
Remove the connection or request deletion
Choose Disconnect in Esek's Zoom section. For privacy and deletion requests, contact privacy@esek.io.